+ Where are you stocked?

We ship worldwide from our website and in the USA we are available on Thirteen Lune and Pretty Well Beauty.

+ Where do you ship?

For the UK, we use Royal Mail. For the USA, we use Royal Mail partnered with USPS. We also ship worldwide via DHL Express.

Please note customs fees may apply in your country. These are at the cost of the receiver.

+ What is your returns policy?

If you are not satisfied with your purchase, please email us at info@khalimin.com within 15 days of receiving your purchase. Refunds are issued in full, without shipping costs.

+ How often should I use Rescue Oil?

We recommend using it once a week as a treatment to prevent breakage, nourish the scalp and boost your hair’s elasticity and shine. You can use it more often to repair the damage caused by heat styling, chemical processing or after swimming. Drop us an email if you have any questions.

+ Can I use your products on colour-treated, keratin processed or relaxed hair?

Yes! Our products are safe for chemically processed hair and will help restore vitality and repair damage.

+ Do your products include parabens, silicones, sulphates, artificial dyes or perfumes?

No.

+ OK, why don’t your labels say free from?

We know that some of you look for this assurance, but you’re going to stop seeing it on cosmetic labels going forward. In 2019, the European Commission enacted a legislative change in the claims cosmetic companies can make. Among other changes, we are no longer able to highlight that we are free from any ingredients that are considered safe for cosmetic use in the EU.

If you want to read more about the legislation underlying the updated policy, you can find it here.

+ What do Rescue Oil and Clean Cream smell like?

We used pure essential oils to naturally scent our formulas. The scent is clean and unintrusive and features gentle citrus notes. We dialled it down to half its standard percentage to keep it subtle.

+ I have textured hair, will the Clean Cream provide enough slip without the addition of silicone?

Absolutely. Our Clean Cream includes Aloe and a blend of Murumuru and Shea butters, providing weightless hydration, while Broccoli Seed Oil is a natural silicone substitute.

+ How can I use Rescue Oil in my routine?

Rescue Oil can be used as a pre-shampoo treatment or left on overnight for deeper repair. You can also work a few drops into dry hair in the morning to smooth frizz and add gloss before you head out the door.

+ When will my Rescue Oil and Clean Cream expire?

Both products are good after opening for 12 months.

+ Are your products vegan?

Yes. We are certified by the Vegan Society.

+ Do you test your products on animals?

No.

+ Have your products undergone safety testing?

All of our products undergo rigorous safety assessments in the UK and meet EU compliance standards.

+ Can I try a sample?

We do not currently offer sample sizes. If you have questions about whether our product is right for you, please send us an email and we’ll be happy to discuss.

+ Where are your products developed and made?

In England.